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Terms of Use

Terms of Use

Effective April 28, 2025

The English version is provided for customer convenience; in case of any discrepancies, the Korean version shall prevail.

Article 1 (Purpose)

These Terms of Service (hereinafter referred to as the “Terms”) define the rights, obligations, responsibilities, and other necessary matters between Alphaon LLC (hereinafter the “Company”) and users (hereinafter the “Members”) regarding the use of the cloud service “Synapus” (hereinafter the “Service”) provided by the Company.

Article 2 (Definitions)

Terms used in these Terms are defined as follows:

  1. “Service”: Refers to the cloud computing and related services provided by the Company.
  2. “Member”: Refers to an individual, corporation, or public institution that agrees to these Terms and uses the Service.
  3. “ID”: A combination of letters and numbers, or an email address, chosen by the Member and approved by the Company for identification and service usage.
  4. “Password”: A combination of letters or numbers set by the Member to verify their identity and ensure security.
  5. “Customer Data”: Data that a Member stores in the Service and owns or manages.

Article 3 (Posting and Amendment of Terms)

  1. These Terms are posted on the Company’s website and take effect upon a Member’s registration for the Service.
  2. The Company may amend these Terms to the extent that it does not violate relevant laws, and the amended Terms become effective through notice in the same manner.
  3. If a Member does not agree to the amended Terms, they may stop using the Service and terminate the agreement. Continued use after the effective date constitutes agreement to the changes.

Article 4 (Interpretation of Terms)

Matters not specified in these Terms shall follow relevant laws and customary practices.

Chapter 2: Service Agreement

Article 5 (Formation of Agreement)

  1. The Service Agreement is formed when a Member agrees to these Terms, applies to use the Service in accordance with the Company’s procedures, and the Company approves the application.
  2. The Company may refuse approval in the following cases:
    • If the applicant has previously lost membership under these Terms.
    • If false information is provided or required information is omitted.
    • If technical or operational difficulties are anticipated due to approval.

Article 6 (Change of Member Information)

If there is a change to information submitted during Service application, the Member must promptly update it online or notify the Company via email or other means.

Chapter 3: Use of Service

Article 7 (Provision and Changes of Service)

  1. The Company provides the following services:
    • Provision of cloud computing resources
    • Data storage and management services
    • Other services as defined by the Company
  2. The Company may change the content and method of Service provision and will notify Members in advance by specifying the details and implementation date.

Article 7-2 (Traffic Usage and Additional Charges)

  1. Monthly network traffic is calculated based on total usage, and rates apply as follows:
    • 1–2TB: 50 KRW/GB
    • 2–4TB: 40 KRW/GB
    • 4–6TB: 30 KRW/GB
    • Over 6TB: 20 KRW/GB
  2. The scope of basic traffic may differ based on individual contracts, which the Company will clarify at the time of contract.
  3. Usage is measured monthly from the 1st to the end of each month. The Company provides usage and billing criteria via the Service interface or other methods.
  4. Members must pay additional traffic charges as determined by the Company. Non-payment may result in Service restrictions or contract termination.

Article 8 (Service Suspension)

  1. The Company may suspend all or part of the Service under the following circumstances:
    • Unavoidable maintenance or construction on Service equipment
    • Member interference with Service operations
    • Power outage, equipment failure, or traffic overload
    • Force majeure events
    • Failures in infrastructure not operated by the Company (e.g., issues with upper-tier carriers)
  2. The Company will notify Members in advance, or afterward if prior notice is not possible.

Article 9 (Member Obligations)

  1. Members must comply with applicable laws, these Terms, usage guidelines, and Company notifications.
  2. Members may not engage in commercial activities using the Service without the Company’s prior approval.
  3. Members may not reproduce, alter, translate, publish, broadcast, or otherwise use information obtained through the Service without prior consent.
  4. Members must comply with the Company’s AUP and must not engage in prohibited activities (e.g., illegal acts, hacking, spamming, excessive traffic).
  5. Members are responsible for timely payment of fees and any disadvantages resulting from non-payment.
  6. Members must not upload or distribute illegal data or software and are responsible for any violations.

Article 10 (Personal Information Protection)

  1. The Company collects minimal personal information necessary for providing the Service and uses it for Service delivery, Member management, and improvements.
  2. The Company securely stores personal information and promptly disposes of it when no longer needed, in accordance with laws.
  3. The Company does not provide personal information to third parties without Member consent unless required by law.
  4. Members may request to view, modify, or delete their personal information, and the Company will respond without delay.
  5. The Company implements security systems and legal technical and administrative safeguards.

Article 11 (Company Obligations)

  1. The Company will make efforts to provide continuous and stable Service in accordance with these Terms and relevant laws.
  2. The Company will implement data protection systems to ensure secure Service usage.
  3. The Company will respond promptly to legitimate Member complaints or inquiries.
  4. The Company will take prompt action in case of Service disruptions or emergencies.

Article 12 (Intellectual Property Rights)

  1. Copyrights and intellectual property rights related to the Service belong to the Company, except for Customer Data.
  2. Members may not infringe on the Company’s intellectual property without prior written consent.
  3. In case of third-party IP disputes, the Company may request cooperation from the Member.

Article 13 (Service Fees)

  1. The Company sets and posts the Service fee structure on its website.
  2. Service fees may consist of basic and additional fees based on usage.
  3. Members must pay fees within the specified period, or the Company may restrict or terminate the Service.

Article 14 (Data Backup)

  1. Members are responsible for regularly backing up their Customer Data.
  2. The Company is not responsible for data loss unless it provides backup services.
  3. Even for Members using backup services, the Company’s liability for data loss due to force majeure is limited per policy.

Article 15 (Data Center Equipment Handling)

  1. Members must submit and receive approval for equipment ingress/egress from the Company’s data centers.
  2. If fees are unpaid, the Company may withhold equipment removal.
  3. Upon termination, Members must promptly remove equipment. The Company is not responsible for damage during transport.
  4. If equipment is not removed, the Company may charge additional usage fees.
  5. If equipment remains for more than 3 months, the Company may dispose of it after notice.
  6. In the event of unilateral termination, Members must remove equipment within 5 days or face disposal.

Chapter 4: Termination and Restrictions

Article 16 (Termination and Restrictions)

  1. Members may terminate the agreement following the Company’s procedures.
  2. The Company may suspend or terminate Service without notice under the following conditions:
    • Violation of these Terms or AUP
    • Identity theft
    • Violation of laws
    • Continued non-payment of fees
    • False information in applications
    • Intentional harm to the Company or Services
  3. Members cannot claim damages for restrictions or termination.
  4. Unless otherwise notified 30 days before expiration, the agreement auto-renews. Members may opt out with 30 days’ notice.

Article 17 (Unilateral Termination)

  1. The Company may unilaterally terminate the agreement if Article 11(2) conditions apply.
  2. In such cases, Members must remove equipment within 5 days or face disposal.
  3. The Company is not liable for damages arising from such termination.

Chapter 5: Liability and Disclaimers

Article 18 (Liability)

  1. The Company is not liable for damages from free Services.
  2. For paid Services, the Company is liable within legal limits.
  3. The Company guarantees 99% monthly availability. If not met, Members may claim compensation within 7 days. Compensation is capped at 10% of the monthly fee.

Article 19 (Disclaimers)

  1. The Company is not liable for Service disruption due to force majeure or external infrastructure.
  2. The Company is not responsible for Member-related disruptions.
  3. The Company is not responsible for content posted or transmitted by Members.
  4. The Company is not liable for disruptions from unexpected hardware failure absent gross negligence.
  5. The Company is not liable for issues from infrastructure it does not control.
  6. Emergency maintenance may cause Service suspension, which is exempt if notified.
  7. Scheduled maintenance suspensions are not liable.
  8. The Company is not liable for restrictions imposed by authorities due to Member’s illegal acts.
  9. The Company may take preemptive action to protect its Services. Resulting damages are not the Company’s responsibility.

Chapter 6: Miscellaneous

Article 20 (Governing Law and Jurisdiction)

  1. These Terms are governed by the laws of the Republic of Korea.
  2. Any dispute between the Company and a Member will be subject to the exclusive jurisdiction of the competent court under the Civil Procedure Act.
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