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Terms of Use

Terms of Use

Effective April 28, 2025

Chapter 1 General Provisions

Article 1 (Purpose)

These Terms and Conditions aim to stipulate the rights, obligations, responsibilities, and other necessary matters between Alphaon LLC (hereinafter referred to as the “Company”) and users (hereinafter referred to as “Members”) regarding the use of the cloud service ‘Synapus’ (hereinafter referred to as the “Service”) provided by the Company.

Article 2 (Definitions)

The terms used herein are defined as follows:

  1. Service: Cloud computing and related services provided by the Company.
  2. Member: Any individual, corporate entity, or public institution that agrees to these Terms and uses the Service provided by the Company.
  3. ID: A combination of letters and numbers or an email address chosen by the Member and approved by the Company for identifying Members and facilitating service use.
  4. Password: A combination of letters or numbers set by the Member to verify their identity matched with the registered ID and to protect confidentiality.
  5. Customer Data: Information stored on the Service by the Member, owned or managed by the Member.

Article 3 (Posting and Amendment of Terms)

  1. These Terms become effective immediately upon being posted on the Company’s service website and when the Member subscribes to the Service.
  2. The Company may amend these Terms within the limits not prohibited by relevant laws. The amended Terms shall become effective when posted as described in Clause 1.
  3. If Members do not agree to the amended Terms, they may terminate the service agreement by discontinuing the use of the Service. Continuing to use the Service after the effective date of amended Terms constitutes acceptance of such amendments.

Article 4 (Interpretation of Terms)

Matters not specified herein shall be governed by relevant laws and customary practices.

Chapter 2 Service Agreement

Article 5 (Establishment of Service Agreement)

  1. The Service Agreement is established when a Member agrees to these Terms and submits a service application in the manner specified by the Company, and the Company approves such application.
  2. The Company may reject a service application in the following cases:
    • If the applicant has previously lost membership under these Terms.
    • If false information is provided or the required information is incomplete.
    • If acceptance of the application would significantly hinder technical operations.

Article 6 (Changes to Member Information)

Members must promptly update their information online or notify the Company via email or other methods if any details provided during registration change.

Chapter 3 Use of Service

Article 7 (Provision and Modification of Service)

  1. The Company provides Members with the following services:
    • Cloud computing resources.
    • Data storage and management services.
    • Other services as determined by the Company.
  2. The Company may change the content and delivery method of the Service and shall provide prior notice specifying the content and date of such changes.

Article 7-2 (Traffic Usage and Additional Charges)

  1. The member’s monthly network traffic usage shall be calculated based on the total usage, and the following tiered rates shall apply regardless of the amount of basic traffic included in the contract:  - 1–2TB: KRW 50 per GB  - 2–4TB: KRW 40 per GB  - 4–6TB: KRW 30 per GB  - Over 6TB: KRW 20 per GB
  2. The amount of basic traffic provided may vary depending on the individual agreement between the member and the company, and the company shall clearly notify the member of this at the time of contract.
  3. Traffic usage is measured from the first to the last day of each month, and the company shall inform the member of the usage and billing criteria through the service interface or other communication channels.
  4. The member shall pay any additional charges incurred due to traffic usage in accordance with the method specified by the company. In case of non-payment, service restrictions or termination of the agreement may be imposed.

Article 8 (Suspension of Service)

  1. The Company may restrict or suspend part or all of the Service under the following circumstances:
    • Essential maintenance or repair of service equipment.
    • Deliberate or gross negligence by Members interfering with Service operation.
    • Disruptions due to power outages, equipment failure, or service congestion.
    • Other unavoidable events such as natural disasters.
  2. The Company will provide prior notice of service suspension per Clause 1 but may provide post-notice in unavoidable situations.

Article 9 (Member Obligations)

  1. Members must comply with relevant laws, these Terms, usage guidelines, notices, and cautions communicated by the Company, and must not disrupt the Company’s operations.
  2. Members may not engage in any commercial activities using the Service without prior approval from the Company.
  3. Members may not copy, duplicate, alter, translate, publish, broadcast, or otherwise distribute information obtained from the Service without prior approval from the Company.

Article 10 (Personal Information Protection)

  1. Purpose of Collection and Use: The Company collects minimal personal information required for service provision. Collected information is used solely for service provision, member management, and service improvement.
  2. Retention and Disposal: Personal information is securely stored by the Company and promptly disposed of in compliance with applicable laws once the purpose for collection is achieved.
  3. Provision to Third Parties: The Company does not disclose personal information to third parties without Members’ consent, except when required by law.
  4. Member Rights: Members may request to view, modify, or delete their personal information at any time, and the Company must promptly respond to such requests.
  5. Protection Measures: The Company employs security systems and takes technical and administrative measures required by applicable laws to protect Members’ personal information.

Chapter 4 Termination and Restriction of Use

Article 11 (Termination and Restriction of Use)

  1. Members wishing to terminate the Service Agreement must apply for termination according to procedures established by the Company.
  2. The Company may restrict usage or terminate the agreement without prior notice if Members engage in:
    • Violations of obligations stated in these Terms or disruption of service operations.
    • Unauthorized use of another’s identity.
    • Violations of applicable laws.

Chapter 5 Compensation and Disclaimer

Article 12 (Compensation for Damages)

  1. The Company is not liable for damages arising from Members’ use of free services.
  2. For paid services, the Company bears responsibility within the extent permitted by law for damages caused by the Company’s fault.

Article 13 (Disclaimer)

  1. The Company is exempt from liability if the Service is unavailable due to unavoidable events such as natural disasters, war, or interruptions in services by telecommunications providers.
  2. The Company is not liable for disruptions caused by Members’ own faults.
  3. The Company is not responsible for the reliability, accuracy, or content of information, materials, or facts posted by Members through the Service.

Chapter 6 Miscellaneous

Article 14 (Governing Law and Jurisdiction)

  1. These Terms shall be governed by the laws of the Republic of Korea.
  2. In case of disputes arising between the Company and Members regarding the use of the Service, the competent court stipulated by the Korean Civil Procedure Act shall have exclusive jurisdiction over the first instance.
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